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AccessForward

Guidelines and best practices by Government of Ontario

Languages: English, French

This website by the Government of Ontario offers free online training modules that meet provincial accessibility law requirements. It includes the following topics: Customer Service Standard, General Requirements, Information and Communications Standard, Employment Standard, Design of Public Spaces Standard, and Transportation Standard.

Ontario Public Service (OPS) Accessible Customer Service Policy

Case studies by Ontario Public Service

Languages: English, French

This policy outlines Ontario Public Service’s commitment to ensuring that the information and services it provides are accessible for all Ontarians. This includes providing services and programs that people with disabilities can use and benefit from equally and in a manner that respects their dignity and independence.

Inclusion & Accessibility

Resource by Nunavummi Disabilities Makinnasuaqtiit Society

Languages: English

This webpage by the Nunavummi Disabilities Makinnasuaqtiit Society talks about the rights of disabled people from the perspective of the Inuit Qaujimajatuqangit (IQ) framework.

Definition of Disability

Resource by Nunavummi Disabilities Makinnasuaqtiit Society

Languages: English

This webpage is a short overview of what disability is, plus statistics on disability and ageing in Nunavut, by the Nunavummi Disabilities Makinnasuaqtiit Society.

Government of Nova Scotia Accessibility Plan

Case studies by Government of Nova Scotia

Languages: English, French

This resource outlines the priorities of the Government of Nova Scotia that align with the province’s accessibility legislation. The priority areas described within this document indlue: awareness and capacity building, information and communications, buildings/infrastructure and public spaces, employment, and delivery of goods and services.

The Accessibility Planning Toolkit for Prescribed Public Sector Bodies

Resource by Government of Nova Scotia

Languages: English

This document by the Government of Nova Scotia touches upon Nova Scotia’s accessibility standards, establishing Accessibility Advisory Committees, promoting inclusion within the public sector environment, and developing accessibility plans. This source focuses upon a vision/commitment for accessibility, a relevant starting point, supporting policies, and proposing corresponding actions to take to advance inclusion.

Accessibility

Resource by Northwest Territories Human Rights Commission

Languages: English, French

This resource by the Northwest Territories Human Rights Commission has many resources to help organizations and businesses become more accessible. It includes information on a wide range of topics, from web accessibility and digital and printed documents to buildings, training, and service animals.

Disability Action Plan Final Report

Resource by Government of the Northwest Territories

Languages: English, French

This webpage offers a summary of the Government of the Northwest Territories’ final report on their Disability Action Plan. It talks about what the action plan’s goals were, how many of the goals were achieved, and the organizations that took part in creating and carrying out the action plan.

Inclusive Public Engagement Policy

Resource by Newfoundland and Labrador Disability Policy Office

Languages: English

The Newfoundland and Labrador Disability Policy Office created this policy to make sure that disabled people can take part when the provincial government asks for feedback from citizens. The policy helps employees plan, prepare for, and hold accessible and inclusive public or targeted engagement sessions.

Accessible Communications to advance the inclusion of persons with disabilities

Resource by Newfoundland and Labrador Disability Policy Office

Languages: English

This guide by the Newfoundland and Labrador Disability Policy Office describes how government offices in the province should offer accessible ways of communicating, talk respectfully about disability, and include citizens with disabilities in public meetings in meaningful ways.

Second Status Report: New Brunswick’s Disability Action Plan

Resource by New Brunswick Premier’s Council on Disabilities

Languages: English, French

This report by the New Brunswick Premier’s Council on Disabilities talks about what the council has done to work towards the goals in their original Disability Action Plan. For example, they are in the process of creating an accessibility law for the province and redesigning provincial disability support services, among many other tasks.

Serious Problems Experienced by People with Disabilities Living in Atlantic Canada

Resource by Saint John Human Development Council

Languages: English, French

The Saint John Human Development Council wrote this document about legal and other important issues experienced by people with disabilities in New Brunswick. The most important issues they wrote about were with healthcare access, employment and public service accommodations, safe and affordable housing, ableism, and poverty.

Manitoba Government Accessibility Plan: 2025 and 2026

Case studies by Government of Manitoba

Languages: English, French, ASL, LSQ

This provincial accessibility plan for the Government of Manitoba lays out accessibility standards, continued inclusion efforts, new accessibility initiatives, and the role of Manitoba’s Compliance Secretariat. More specifically, it touches on training, policies, employment, operations, universal design, and communications.

Tools to Support Accessibility – The Accessibility for Manitobans Act

Guidelines and best practices by The Manitoba Accessibility Office

Languages: English, French

This resource by the Manitoba Accessibility Office offers province-related information concerning promoting and understanding accessibility. It includes various documents with checklists and tips that are applicable to various organizations looking to become more inclusive. They range from sources on accessible communication and policies, to posters that encourage accommodation within work environments.

Best Practices and Research: Accessible British Columbia Act

Guidelines and best practices by Disability Alliance B.C.

Languages: English

This webpage by Disability Alliance B.C. is part of their B.C. Accessibility Hub website. This page offers guidance for organizations that are regulated under the Accessible British Columbia Act so that they can make better accessibility plans. It also offers links to many helpful resources with examples of accessibility plans in different sectors. The rest of the website also offers helpful information and resources for establishing an accessibility committee, developing an accessibility plan, and getting feedback.

Accessible B.C.: B.C.’s Accessibility Plan for 2022-23 to 2024-25

Case studies by Government of British Columbia

Languages: English, French, ASL

This webpage by the Government of British Columbia gives a summary of the Accessible B.C. Act. It talks about the actions that have been taken to make provincial services more accessible and the government’s plans for improving accessibility in the future. You can also read a plain language summary of the English version by clicking the tab on the left side of the page. For an ASL video version, please click the ASL link below.

Barrier Free Alberta Initiative

Resource by Alberta Ability Network

Languages: English

This website by the Alberta Ability Network provides information on their grassroots initiative to advocate for a provincial accessibility law. It describes what accessibility legislation is, explains how it can help disabled people access public life, and offers a link to sign a petition. It also talks about other provinces’ accessibility laws, answers commonly asked questions on the FAQ page, and posts links to relevant news stories.

Measuring Up Edmonton - Toolkit

Practical guides and how tos by City of Edmonton

Languages: English

This resource by the City of Edmonton provides an example of assessment and metrics of ensuring accessibility and inclusiveness in public organizations, non-profits, government environments, and more. More specifically, it includes rating scales, measurable statements, and potential areas for improvement.

Summary of the Accessible Canada Regulations

Resource by Employment and Social Development Canada

Languages: English, French, ASL, LSQ

This webpage by Employment and Social Development Canada offers an easier-to read summary of the Accessible Canada Act's (ACA's) regulations. Regulations are the rules that organizations must follow to make sure that their work fits into what the ACA requires. A video of the summary in ASL is also available on the webpage.

The Accessible Canada Act - Summary

Resource by Employment and Social Development Canada

Languages: English, French, ASL, LSQ

This webpage by Employment and Social Development Canada offers an easier-to-read summary of the Accesible Canada Act (ACA), organized into key headings with short paragraphs on essential parts of the ACA. There is also a video of the ASL version of the summary.