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Accessibility in Ontario

Information about the Accessibility for Ontarians with Disabilities Act and other resources to support Deaf and disabled people in the province of Ontario

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AccessForward

Guidelines and best practices by Government of Ontario

Languages: English, French

This website by the Government of Ontario offers free online training modules that meet provincial accessibility law requirements. It includes the following topics: Customer Service Standard, General Requirements, Information and Communications Standard, Employment Standard, Design of Public Spaces Standard, and Transportation Standard.

Ontario Public Service (OPS) Accessible Customer Service Policy

Case studies by Ontario Public Service

Languages: English, French

This policy outlines Ontario Public Service’s commitment to ensuring that the information and services it provides are accessible for all Ontarians. This includes providing services and programs that people with disabilities can use and benefit from equally and in a manner that respects their dignity and independence.

Ontario's How to Create an Accessibility Plan and Policy

Practical guides and how tos by Government of Ontario

Languages: English, French

As the first province in Canada to have the Accessibility for Ontarians with Disabilities Act, Ontario has already given considerable thought to creating Accessibility Plans and policies. This webpage is worth reviewing before developing your own accessibility plans.

This provincial government resource gives the following step process:

Step 1: Create your accessibility policies

Step 2: Create your multi-year plan

Step 3: Review and update your policies and plans

There is also a section on common barriers and solutions.

Learn more by clicking on the following link